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Linkage believes connected communities are healthier and stronger, and that's why we've been offering a helping hand to people since 1998.

We want to ensure that every community can access health and social services, and have a proud history of using smart technology to help make this happen.

Linkage people are caring and responsive - our spirit is "together, we make a difference," something we live and breathe, every day. Because we truly believe everyone has the potential to lead their life and live well.

Our people
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Annabelle Jerram

Service and relationship manager

Belinda Walker

Service and relationship manager

Angela Jackson

Webhealth representative (Bay of Plenty)

Christine Jackson

Service navigator

Ovidiu Motofelea

Operations analyst

Derryn Hyde

Service navigator

Shelley Martin

Service navigator

Mark Patchett

Service navigator

Rex Delany

Community capacity liaison

Susan Freeman

Community connector

Maria Howe

Service navigator

Kim Eruera

Information hub coordinator

Annabelle Jerram

I hold a Master of Science in Psychology and Pharmacology and most recently I completed a Post Graduate Diploma in Applied Science (Coaching Psychology). I joined the Wise Group in early 2014 and have been with Linkage since September 2014. I bring to Linkage a wide range of experience in both public and private sectors, including policy work with central government, and leadership roles in the pharmaceutical and medical information industries.

My role involves leading the information services side of Linkage. This includes developing and promoting the Webhealth directory as a way for people to easily access information about health and social services in the areas they live in. I believe it’s vital this information is up-to-date, quick and easy to obtain. People can then make informed choices about which services can best meet their needs, and take the next steps forward with confidence.

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Belinda Walker

I hold a Bachelor of Applied Science majoring in Psychology. This provides me with the theoretical knowledge that compliments my practical and experiential background.

I have worked in the health and disability sector for many years, working my way up from support worker to service manager positions. My previous role was with the Lakes DHB analysing data to help inform service development and improvement. Prior to that I held a role at Midland Regional Network supporting NGO’s with their PRIMHD data.

I joined the Linkage team in January 2016 and my role involves supporting the Lakes team to ensure people receive quality and timely services. 

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Angela Jackson

I grew up in the Bay of Plenty. I have a Bachelor of Science degree in Radiography, a National Diploma in Medical Radiation Therapy and a National Certificate in Hauora (Māori health). I have experience working in oncology as a radiation therapist, I’ve volunteered for Hospice and I have experience in elder/disability care.

I am passionate about the Eastern Bay of Plenty community. Through my role I love to see the wonderful work that health and social services do in our community. My goal is to promote links between the Eastern Bay of Plenty community and health and social services, and to promote Webhealth as an up-to-date site that can improve health outcomes for people here.

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Christine Jackson

My background is in community organisations, with extensive experience in the rural sector. While raising my family I gained personal management and small business qualifications. I continue to build my knowledge through training opportunities. From my own life experiences, I have learnt the difficulties that can arise and the supports that are needed within the community.

In my role I support people to link into services in their communities. Networking is also an essential part of it and I believe keeping up-to-date with local knowledge is valuable to pass on to people. I love being part of the Linkage team as I know I am part of an organisation that values people's needs to such high regard. Together we can make a positive difference in the lives of others.

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Ovidiu Motofelea

My experience includes heading the production, technical and IT departments of various companies in New Zealand and in Europe. I have also been a project manager for a telephone service provider to market researchers. I have a Master’s degree in electrical engineering and a Bachelor’s degree in computer, statistical and mathematical science.

I began my role at Linkage in 2010. I enjoy the everyday challenges my role brings – in their own simplicity or complexity – while developing and implementing practical and professional IT solutions and providing all levels of professional technical support for Linkage, both internally and externally and with a particular focus on kiosk management.

Being able to make a difference is important to me, as is seeing people develop and grow or seeing a smile on someone’s face after they have overcome adversity and knowing my contribution to that.

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Derryn Hyde

I have a Diploma in Applied Māori Health - Co-Existing Disorders and also a mental health support workers certificate. Prior to joining Linkage, I worked for a number of mental health service providers such as Supporting Families, Mana Mental Health Service, Te Whare Hauora O Ngongotaha and Bainbridge House Trust. I have also had personal experience of depression and feel I am able to offer genuine support and provide navigation to assist people in gaining a better quality of life.

I like that we support a person’s potential to lead their life and live well. We help connect people and families with services within health, mental health, addiction and social circles that will support people to build confidence, stability and resilience. Community collaboration is hugely important to us in our roles, the more informed we are about what is available only enhances our work with people. Also, I have fun and work with an awesome team of amazing individuals.

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Shelley Martin

I have been working in mental health for nine years. I started out working in the community with mental health consumers, as a life skills tutor. After this I worked at Supporting Families until I joined Linkage in July 2014. I have experienced my own journey with supporting a family member with a serious mental illness and have a passion for working with families going through this experience. I have a Level 6 Certificate in Suicide Intervention and Prevention, a Level 4 Certificate in Mental Health Support Work and a Level 4 Certificate in Abuse, Neglect and Violence. I am a mother of five and was born and bred in Rotorua.

I have a passion for mental health and I enjoy helping people. During my day at Linkage I support family members caring about someone with a mental illness or addiction, facilitate support groups, advocate for families, provide information and education for people around mental illness, social and health services and much more.

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Mark Patchett

I have a Bachelor of Communications degree, majoring in public relations. My previous working roles have been based in sport development at primary and secondary school age - ranging from coaching through to the development and implementation of strategic sport plans.

I enjoy the close knit, friendly team environment at Linkage and the way everyone works together to reach goals. It's a privilege to be part of an organisation that is focused on enriching people's lives and creating a better future.

The service navigator role allows me to work with people in need and couple them with community services that can promote their self-advancement. Relationship development is an integral part of my role, and key to maintaining and building a strong rapport with the people we work with and the community services who support them.

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Rex Delany

I grew up in the Marlborough Sounds and moved to Wellington in in 1985. I have had a variety of experiences including marine farming, silviculture, IT support, running three small business (including two physiotherapy clinics), being a solo parent and living with a blended family. I completed a degree in social work at Whitireia in 2010 before working in the mental health sector as a support worker with Pathways from 2011. I'm a registered social worker (BSW) and have a National Certificate in Exercise Science. 

I joined the dynamic Linkage team in May 2014 in the new role of community capacity liaison, covering the Wellington, Porirua and Kapiti areas. My role is aimed at connecting people and organisations with resources and services in the community, as well as networking and building relationships to strengthen the community as a whole. A special focus involves supporting Te Ara Pai services with finding and supplying up to date and relevant information. My day to day work involves finding those wonderful people that are supporting others in the community and passing on this information to others with the intention of sharing information, helping to build networks and strengthening the community by identifying issues and helping to find a solution.

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Susan Freeman

For the past seven years I have been working in the education sector. My last four years were spent working as a teacher aide, in group and one-on-one sessions with children who have special needs. I have completed Level 1A and Level 1B New Zealand Sign Language.

I joined Linkage in March 2015. I’m excited about my new journey and feel my personality, beliefs and values compliment this meaningful role. I strongly believe in inclusion, and an integral part of my role is to make sure people who are wanting support have access to services. I work with a variety of communities and health and social service providers to develop and maintain strong links with community-based services that actively promote the inclusion of people accessing mental health and addiction services. 

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Maria Howe

I have a Level 4 National Certificate in Mental Health Support Work. Prior to my role as a Linkage service navigator, I worked for Keys Social Housing as a housing coordinator for six years. In that role I managed properties for people using mental health services and supported them to be independent and live in their own homes. I worked alongside their support workers and several community groups in South Auckland.

In my role with Linkage I support people to link with services in their communities that are available for them. These could be health, government or social services. I believe working with people face-to-face helps build good relationships and provides people with trust, respect and honesty. I believe together we can make a difference. My role works with whānau/family as well as individuals. It is a role I feel very passionate about having lived it personally, and at the time I did not know what was available to help me. 

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Kim Eruera

I have a Bachelor of Māori Development degree, majoring in youth development. My passion for working with rangatahi/young people led me to work for a marae-based hauora/health service that built a strong foundation and drive to assist people to achieve their goals and aspirations. This continued into my role with a national arts organisation where I administered a programme promoting the quality and authenticity of Māori arts. From there I had the opportunity to work as a peer support coordinator managing a volunteer workforce within a mental health organisation. This role fuelled me to gain more experience in mentoring, leadership and supporting people to realise their own potential through development.

I love the diversity, breadth of knowledge and vision that the people in Linkage bring to the organisation and I believe in the principles of valuing people and connecting communities. I enjoy my role where I find and distribute information and resources to those that need access to information and services within various communities. I am passionate about people’s rights for self-determination, inclusion and equality and believe that with perseverance and creativity, we can all make a meaningful contribution and lasting social change in Aotearoa. 

 

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Our services

Linkage provides a variety of services to help people navigate their way through the government, health and social service systems to find solutions that best meet their needs. We do this through expert face-to-face service navigation and Webhealth, which provides online access to information and contact details for local health, wellbeing and social services. You can access this at home, or through free kiosks in places like community houses, doctors surgeries, shopping malls and public libraries.

Our heritage

Linkage has always believed in supporting people to access the right information, at the right time, in the right way.

In 1997, there was a clear need in Hamilton for a single organisation to improve people's early access to a wide range of services, and to coordinate care. As a result, Linkage began as a joint short-term project trial between Pathways Trust, Pinnacle Group and Health Waikato.

In 1998 Linkage opened its doors providing a navigation service in Hamilton. Within the first two years, the trial proved successful and widespread support was achieved from health and social service providers in Hamilton. It was clear Linkage had the potential to add value in other areas across the country and within the next few years its potential to have a significant online presence was identified.

Linkage has since grown in many ways.

On 1 September 2012, Linkage Limited joined the Wise Group, a family of not-for-profit organisations and one of the largest providers of community and wellbeing services in Aotearoa. Organisations in the Wise Group share knowledge and expertise - because everything we do is focused on creating fresh possibilities for the wellbeing of people and communities

Our board

Linkage is an organisation with charitable status, governed by a board of trustees:

  • Jacqui Graham (Chair)
  • Paul Bennett
  • Bernadette Doube.