Linkage believes connected communities are healthier and stronger, and that's why we've been offering a helping hand to people since 2003.

We want to ensure that every community can access health and social services, and have a proud history of using smart technology to help make this happen.

Linkage people are caring and responsive - our spirit is "together, we make a difference," something we live and breathe, every day. Because we truly believe everyone has the potential to lead their life and live well.

Our people
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Kristy Townsend

General manager

Taya Cross

Webhealth operations lead

Annette McCosh

Service navigation lead

Angela Jackson

Webhealth representative (Bay of Plenty)

Christine Jackson

Service navigator

Gail Davies

Administrator/personal assistant

Ianthe Baxter

ACC advocate

Joel Gilmore

Admin support (Webhealth)

Julie Noster

Webhealth representative (Canterbury)

Larelle Brown

Service navigator

Ovidiu Motofelea

Technical support

Kristy Townsend

I have been with the Wise Group for more than three years, working in operational and human resource roles. Before that I spent time in private and public sector organisations. I bring to my role significant experience in process improvement, policy writing, organisational development and transformation. I have a Bachelor of Arts degree, majoring in employment relations and psychology, and a first class honours degree in human resource management.

I particularly enjoy working in the health sector and discovering innovative ways to improve outcomes for people who access services. I strive to support and influence changes in our health and social services, so people can have what they need to live the life they dream. I believe 'little things' go a long way. If we spend time truly listening to the needs of people and responding in the right way, we can do more.

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Taya Cross

I've been with Linkage since 2008. Prior to this I worked in the health and disability sector as an employment consultant. I gained a Bachelor of Social Sciences degree in 2006, from the University of Waikato, as a 'mature student'. Born in Auckland, raised in Te Kuiti, I've lived here in Hamilton since 1994.

My job involves managing the Webhealth directory, making sure listings are up-to-date and our information is good quality. I also provide support to our regional staff.

I love working in the not-for-profit sector, and really value the family atmosphere here at Linkage. I feel privileged to work within an organisation that strives to make a positive difference for people.

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Annette McCosh

I have a Bachelor of Health Sciences degree, a Bachelor of Nursing degree and a Post Graduate Certificate in Mental Health Assessment. I ran my own businesses for 20 years and spent 18 years working for Pathways from a support worker role right through to service leader, a clinical role.

I came to Linkage in May 2013. Working at Linkage is particularly rewarding because it gives me the opportunity to engage with people before their issues or concerns become a more serious situation. I work closely with staff and clients in order to connect people with resources and services in the community, giving them a sense of clarity, hope and confidence. My role also involves managing clinical risk, supporting the service navigation team and networking and maintaining the many relationships I've established over the years.

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Angela Jackson

I grew up in the Bay of Plenty. I have a Bachelor of Science degree in Radiography, a National Diploma in Medical Radiation Therapy and a National Certificate in Hauora (Maori health). I have experience working in oncology as a radiation therapist, I’ve volunteered for Hospice and I have experience in elder/disability care.

I am passionate about the Eastern Bay of Plenty community. Through my role, I love to see the wonderful work that health and social services do in our community. My goal is to promote links between the Eastern Bay of Plenty community and health and social services, and to promote Webhealth as an up to date site that can improve health outcomes for people here.

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Christine Jackson

My background is in community organisations, with extensive experience in the rural sector. While raising my family I gained personal management and small business qualifications. I continue to build my knowledge through training opportunities. From my own life experiences, I have learnt the difficulties that can arise and the supports that are needed within the community.

In my role I support clients to link into services in their communities. Networking is also an essential part of it and I believe keeping up to date with local knowledge is valuable to pass on to clients. I love being part of the Linkage team as I know I am part of an organisation that values people's needs to such high regard. Together we can make a positive difference in the lives of others.

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Gail Davies

I've been the administrator at Linkage since 2007. I like the work I do which helps to keep Linkage running day by day. Over my work life, I've had the opportunity to work in similar roles both in New Zealand and overseas. I believe in Linkage, it’s a great place to work and our team is fabulous, caring and supportive. I consider it a privilege to be part of the Linkage team.

Outside of work my time is spent with my family, especially my grandchildren whom I adore. The remainder of my life focuses around my church activities, hobbies and interests and travelling.

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Ianthe Baxter

Each day I help new clients from across the country with ACC claims and questions about the ACC process. My days are always varied and interesting and I enjoy working with people to reach the right result. The most satisfying part is hearing from clients that things worked out well and how helpful they found our service. I like everything about working at Linkage, beginning with the team I work alongside.

My background is in customer service, I've been a Ministry of Justice courtroom registrar and I'm CELTA (Certificate of English Language Teaching to Adults) qualified. I cycled the Camino de Santiago in Spain a few years ago and took a career break in Germany where I worked for a bank, training staff from around the world to understand English.

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Joel Gilmore

For the last several years I have been an employee of and/or contractor to Linkage in a variety of small but worthwhile roles. Prior to Linkage, I enjoyed other light administration posts while studying philosophy and Maori (both of which I ultimately gained degrees in). A passionate academic, I am now continuing to work part time while preparing for graduate law study... although I'm not intending to be a lawyer on completion.

I like that Linkage benefits the not-for-profit sector, ultimately helping to build communities. In my role I administer a range of quality processes, including keeping the entire provider directory completely up-to-date, to ensure our Webhealth directory is the best it can be.

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Julie Noster

I have an Adult Teaching Certificate and I'm currently studying toward a National Diploma of Business (to graduate end 2013) and an Adult Teaching Diploma (to graduate 2014). I have 15 years' experience in banking and insurance, in roles such as business development, team leadership and sales.

In my role with Linkage, I enjoy the relationships I have with providers, assisting them to do their roles using Webhealth. I connect with and present to providers, gather information to share, and help people find services for the needs of people they support. My time is often shared between Canterbury stakeholders, site users and my central office. I do most of my networking at community meetings – I've been told people appreciate the way I 'scatter my enthusiasm' at those.

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Larelle Brown

I have a Bachelor of Sport and Leisure Studies degree, with supporting subjects in human development and counselling. I have worked in the disability, health promotion and coordination sectors. I know what it is like to be a solo parent and have to live on a budget. I have a passion for people and I have always volunteered throughout my community.

I love what Linkage stands for. Assisting people to make choices to benefit their health and wellbeing makes me want to come to work each day. I love to see people reach their goals and overcome challenges. In my role I assist people to connect to information and services within their communities, regularly network and look for new opportunities to expand service navigation.

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Ovidiu Motofelea

My experience includes heading the production, technical and IT departments of various companies in New Zealand and in Europe. I have also been a project manager for a telephone service provider to market researchers. I have a Master’s degree in electrical engineering and a Bachelor’s degree in computer, statistical and mathematical science.

I began my role at Linkage in 2010. I enjoy the everyday challenges my role brings – in their own simplicity or complexity – while developing and implementing practical and professional IT solutions and providing all levels of professional technical support for Linkage, both internally and externally and with a particular focus on kiosk management.

Being able to make a difference is important to me, as is seeing people develop and grow or seeing a smile on someone’s face after they have overcome adversity and knowing my contribution to that.

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Our services

Linkage provides a variety of services to help people navigate their way through the government, health and social service systems to find solutions that best meet their most urgent needs. We do this through expert face-to-face service navigation and Webhealth, which provides online access to information and contact details for local health, wellbeing and social services. You can access this at home, or through free kiosks in places like community houses, doctors surgeries, shopping malls and public libraries.

Our heritage

Linkage has always believed in supporting people to access the right information, at the right time, in the right way.

In 1997, there was a clear need in Hamilton for a single organisation to improve people's early access to a wide range of services, and to coordinate care. As a result, Linkage began as a joint short-term project trial between Pathways Trust, Pinnacle Group and Health Waikato.

In 1998 Linkage opened its doors providing a navigation service in Hamilton. Within the first two years, the trial proved successful and widespread support was achieved from health and social service providers in Hamilton. It was clear Linkage had the potential to add value in other areas across the country and within the next few years its potential to have a significant online presence was identified.

Linkage has since grown in many ways.

On 1 September 2012, Linkage Limited joined the Wise Group, a family of not-for-profit organisations and one of the largest providers of community and wellbeing services in Aotearoa. Organisations in the Wise Group share knowledge and expertise - because everything we do is focused on creating fresh possibilities for the wellbeing of people and communities

Our board

Linkage is an organisation with charitable status, governed by a board of trustees:

  • Julie Nelson (Chair)
  • Jacqui Graham
  • Paul Bennett
  • Bernadette Doube
  • Alan Grainer
  • Angela Wynne.