As an affiliated member of the New Zealand Federation of Family Budgeting Services Inc this organisation is committed to providing free and confidential budgeting advice to families and individuals. It operates with budget advisers who are annually trained and certificated by the Federation and may offer one or more forms of budgeting advice, via: one-off/rescue/crisis budgeting, ongoing budgeting and educational budgeting.
The service operates to national standards and abides by a complaints procedure that allows for independent investigation and mediation. It is open to anyone in the community who needs assistance with household and/or personal budgeting or financial matters.
They are audited bi-annually by CYFs, annually by a Chartered Accountant and the NZ Federation of Family Budgeting Services.