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Health Consumer Service Trust

The Trust is contracted to four Midland Region DHBs (Waikato, Tairawhiti, Lakes, Bay of Plenty) to provide a health consumer complaints resolution service.

 

This is done by managing the complaint and not advocating for the consumer. It is a non-adversarial service which attempts to resolve the complaint at the lowest possible level, and then improve future service.

We are a group of trained, professional and approachable people who provide a FREE and CONFIDENTIAL service for consumers who are concerned about the Health Care Service they have received or feel they may need to make a medical complaint.

 

Our aims are to:

  •  Help you personally
  • Improve the quality of health services

We:

  •  Listen
  •  Support
  •  Communicate
  • Liaise

Sometimes talking to your health professional can be difficult. When you’re unwell or concerned or even just confused it helps to have someone independent to call on.

Our service can help. We can write letters or make phone calls on your behalf, advise you about the Health Complaints procedures, we can come with you to meetings with your health care provider, to support you with your complaint.

Documents for download



www.healthcomplaints.co.nz
 

 
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Contact details

Gisborne
Address: Gisborne
Phone: (0800) 801 482
Fax: (07) 846 5552
Hours: 24 hours 7 days a week
Postal: PO Box 15019, Dinsdale, Hamilton 3243
Email: Send a message[email protected]
Bay Of Plenty
Address: Whakatane
Phone: (0800) 801 482
Fax: 07 846 5552
Hours: 24 hours 7 days a week
Postal: PO Box 15019, Dinsdale, Hamilton 3243
Email: Send a message[email protected]
Waikato
Address: Hamilton
Phone: (0800) 801 482
Fax: (07) 846 5552
Hours: 24 hours 7 days a week
Postal: PO Box 15019, Dinsdale, Hamilton 3243
Email: Send a message[email protected]
Bay Of Plenty
Address: Mt Maunganui, Tauranga
Phone: (0800) 801 482
Fax: (07) 846 5552
Hours: 24 hours 7 days a week
Postal: PO Box 15019, Dinsdale, Hamilton 3243
Email: Send a message[email protected]
Bay Of Plenty
Address: Rotorua
Phone: (0800) 801 482
Fax: (07) 846 5552
Hours: 24 hours 7 days a week
Postal: PO Box 15019, Dinsdale, Hamilton 3243
Email: Send a message[email protected]
Entry criteria
Open entry
Cost
Free
Languages
English