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Te Haika Contact Centre – Mental Health Addictions and Intellectual Disability Service (MHAIDS) 3DHB

Te Haika is available 24 hours a day, 7 days a week (including public holidays) for:

  • Mental health crisis phone calls
  • Referrals/appointments to mental health services based at Capital and Coast District Health Board
  • General mental health questions
  • Te Haika manage the after-hours contact for Hutt Valley District Health Board and Wairarapa District Health Board.  There are no changes to the process for referring to these services


Te Haika encourage everyone to talk about their mental health with their doctor or healthcare provider.


Te Haika can talk with you about your current mental health concerns and what services may be best to help you. This can include Wairarapa, Hutt Vally and Capital and Coast District Health Board mental health and addiction services, or we can help with referrals to other community services. Other health care services and community organisations can also contact Te Haika for advice about people they are concerned about.


Te Haika provide telephone mental health advice and support for anyone who is worried about the mental health of other people (for example, family, friends, and colleagues).


The team is the first step in a crisis contact and they work with the Crisis Resolution Services (previously known as CATT) in mental health crisis situations.


They are an experienced team from many different backgrounds, including nursing, social work and occupational therapy.


If you or your family/whaanau wants to speak with a cultural specialist or a kaimahi (worker) from Maori mental health, please let Te Haika know. For other cultural support, or if English is not your first language, interpreting services are also available.


Te Haika may also be able to help you with services for people who are deaf, have sight loss or other disabilities that affect your mental health. Please ask one of the team if you have any questions.

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Contact details

Te Haika
Address: Porirua 5022
Phone: (0800) 745 477
Fax: (04) 918 2284
Hours: 24 hours a day, 7 days a week (including public holidays)
Postal: PO Box 50-215, Porirua
Email: Send a message[email protected]
Entry criteria
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